Now, with the evolution of Trolley Trust and global recipient profiles, platforms can move beyond one-time verification to continuous compliance and fraud prevention—building safer, more trusted communities of authentic recipients worldwide.
Imagine walking into your favorite local venue to catch a live show—before you even cross the threshold or hear the first chord, a bouncer checks your ID. It’s not about slowing you down; it’s about confirming who you are, how old you are, and ensuring you’re allowed inside.
Online workers face a similar moment every day. Before creators, freelancers, or sellers can start earning or get paid, they’re asked to verify who they are. Platforms need to meet compliance requirements, but recipients often feel like the process is invasive or inconsistent across regions. That friction impacts trust on both sides of the transaction.
That’s where Recipient Ops comes in. As more global platforms scale, they need a unified, automated way to manage recipients—not just payments, but verification, compliance, and trust. Trolley helps make that possible.
What we cover
The challenge of global verification
Since launching identity and business verification in 2024, we’ve seen how critical verification has become for customers managing global creator bases. But we’ve also seen how fragmented the ecosystem is.
Each region has its own nuances—document formats, local data sources, and compliance requirements. There’s no single, global verification tool that handles all of these effectively. Some regions, including parts of Asia-Pacific, Africa, and Latin America, have smaller identity-verification infrastructures or fewer vendor options, which forces businesses to stitch together multiple tools for full global coverage.
Connecting the world’s verification providers
To solve this, Trolley has integrated with a network of best-in-class regional verification providers.
When a recipient begins verification, they’re automatically routed to the most reliable provider for their country.
For customers, the experience stays consistent: one standardized integration, global coverage, and no need to maintain multiple vendor relationships.
For recipients, the process feels familiar and frictionless — they’re guided through the right local verification flow in their own language, using documentation and methods that make sense for their region. The result is faster onboarding, fewer failed verifications, and a smoother experience for everyone involved.
From verification to full recipient profiles
In 2025, Trolley is taking the next step—moving beyond verification to build a recipient profile as part of Trolley Trust. This evolution means that our platform won’t just check an ID; it helps you continuously manage compliance, detect fraud, and build trust with your authentic creators and freelancers.
Trolley’s global recipient profiles combine multiple data points, including validated phone numbers, addresses, and individual or business verification, to create a single, unified view of each and every recipient. By connecting these identity markers, platforms can more accurately validate who their users are and maintain ongoing confidence in their authenticity.
Trolley users can now leverage the platform to run three key verification processes: profile matching, age verification, and geo-gating, resulting in one of three outcomes:
- Verified recipient: All information matches and the recipient is cleared to receive payments.
- Mismatched recipient: Certain details conflict across documents or data sources, prompting a flag or alert for review.
- Blocked recipient: High-risk, fraudulent, or region-restricted profiles are automatically blocked from onboarding.
What you can do with Trolley Trust
With all these data points working together, Trolley Trust turns verification into action. These are the key Recipient Ops jobs you can accomplish today:
- Match profiles automatically: Trolley verifies the information on an ID document and compares it against data in the recipient’s profile, payment details, and tax forms, flagging any mismatches.
- Comply with age-verification rules: With new regulations like the UK’s Online Safety Act, platforms must verify users’ ages. Trolley now supports automatic age verification using ID data.
- Protect against underage onboarding: Automatically detect and suspend underage recipients before they gain access to your platform.
- Enforce geo-gating: Our platform identifies a recipient’s true country of residence, helping you block or filter content appropriately and detect attempts to bypass location checks.
- Optimize verification routing: Trolley automatically chooses the best verification vendor per country, ensuring recipients can onboard smoothly from anywhere in the world.
- Pause or alert on suspicious profiles: Based on your preferences, Trolley can either alert your team or automatically suspend profiles with mismatched or fraudulent information, preventing payouts to risky recipients.
Building trust globally
Verifying users has always been about more than compliance; it’s about protecting your business and your community of recipients. With a global recipient profile powered by Trolley Trust, that confidence becomes scalable.
Your recipients get a seamless onboarding experience, no matter where they are in the world. You get peace of mind knowing your platform stays compliant, secure, and trusted.
If this sounds like something your platform could benefit from, get in touch with our team to learn more.
