Trolley Regulatory & Licensing Information
Key Sections
Global Regulatory & Licensing Information
Trolley provides payment and related services through a number of regulated entities worldwide. Regulatory authorizations, registrations, and licensing arrangements differ by jurisdiction and service type. The information below is provided for transparency and outlines the relevant regulatory status of Trolley entities in each applicable jurisdiction.
Jurisdiction | Legal Entity | Regulatory Status | Regulator / Authority | Reference / License Number | Additional Disclosure |
|---|---|---|---|---|---|
United Kingdom | Trolley Payments UK Ltd | Authorised and regulated as a payment institution under the Payment Services Regulations 2017 | Financial Conduct Authority (FCA) | FCA Register Reference: 771016 | |
Australia | Trolley Payments UK Ltd | Registered as a designated remittance provider | Australian Transaction Reports and Analysis Centre (AUSTRAC) | Remittance Sector Registration No.: IND100571450-001 | |
New Zealand | Trolley Payments UK Ltd | Registered as an overseas entity and supervised by the DIA | Department of Internal Affairs (DIA) | N/A | |
European Union & EEA | CurrencyCloud B.V. (providing services to Trolley Payments UK Ltd) | Authorised as an Electronic Money Institution for issuing e-money and providing payment services | De Nederlandsche Bank (DNB) | Netherlands Chamber of Commerce No.: 72186178; DNB Relation No.: R142701 | For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for Trolley Payments UK Ltd are provided by CurrencyCloud B.V., registered in the Netherlands (No. 72186178). Registered office: Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation No.: R142701).
For complaints, please see our EU & EEA complaints procedure below. |
Canada | Trolley CA Inc | Authorised as a Payment Service Provider (PSP) & registered as an MSB with FINTRAC. | Bank of Canada; FINTRAC | FINTRAC Registration No.: M18487871 | |
Canada (Québec) | Trolley CA Inc | Licenced as a Money Service Business | Revenu Québec | Licence No.: 904296 | |
United States | Trolley US Inc | Registered as a Money Services Business | Financial Crimes Enforcement Network (FinCEN) | FinCEN Registration No.: 31000262401454 | |
United States | Trolley US Inc | Licensed through the Nationwide Multistate Licensing System | NMLS | NMLS ID: 2309944 |
Complaints Procedure (EU & EEA Customers)
Trolley is your primary point of contact for any questions or concerns, including complaints. All complaints will be managed in accordance with our complaints process and will acknowledge complaint within 1 business day. We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about how it has been handled, Currencycloud’s complaints information can be found here.
KIFID (Dutch Institute for Financial Disputes): Email – [email protected] / Telephone – 070 – 333 8 999 / Website https://www.kifid.nl/
Safeguarding of Funds – Currencycloud B.V. (EU & EEA Only)
When funds are posted to your account, e-money is issued in exchange for these funds by Currencycloud, an Electronic Money Institution who we work with. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
The above note applies only where services are provided by Currencycloud B.V. (Currencycloud EU).
U.S. State-Level Financial Services Licenses
State | Legal Entity | License Number | State Regulator | Regulator Website | Required Disclosures |
|---|---|---|---|---|---|
Arizona | Trolley US Inc. | MT-2014031 | Arizona Department of Insurance and Financial Institutions (AZDIFI) | difi.az.gov | Customers of Trolley US Inc. may contact the Arizona Department of Insurance and Financial Institutions with questions or complaints about Trolley US Inc.’s money transmission services at (602) 771-2800 or https://difi.az.gov/file-a-complaint/ |
Arkansas | Trolley US Inc. | 137269 | Arkansas Securities Department | securities.arkansas.gov | |
Michigan | Trolley US Inc. | MT0026865 | Michigan Department of Insurance and Financial Services | https://www.michigan.gov/difs | |
Missouri | Trolley US Inc. | MO-26-10042 | Missouri Division of Finance | finance.mo.gov | |
Nebraska | Trolley US Inc. | 2309944 | The Nebraska Department of Banking and Finance | ndbf.nebraska.gov | Customer of Trolley US Inc. may contact the Nebraska Department of Banking and Finance with questions or complaints about Trolley US Inc.’s money transmission services at (402) 471-2171. |
New Mexico | Please direct complaints to the New Mexico Regulation and Licensing Department, Financial Institutions Division at (505) 476-4885 or https://www.rld.nm.gov/financial-institutions/file-a-complaint/ | ||||
North Carolina | Trolley US Inc. | The North Carolina Office of the Commissioner of Banks has determined that Trolley US, Inc.’s current business model does not require a money transmitter license under the state’s Money Transmitters Act. | NC Office of the Commissioner of Banks | nccob.nc.gov/ | |
Wyoming | Trolley US Inc. | MT-7415 | Wyoming Division of Banking | wyomingbankingdivision.wyo.gov/ |
* State-level licensing status may change over time and does not imply availability of all services in all states. Regulatory status and licensing vary by jurisdiction and the services provided. Not all services are available in all regions.