GigSalad scales reliable daily payouts for 55,000+ payees with Trolley
event planning
GigSalad is a leading marketplace connecting event planners with entertainers, musicians, performers, and food and beverage vendors across the United States and Canada. As the largest marketplace of its kind, GigSalad supports thousands of vendors each month who rely on fast, dependable payouts as a core part of their livelihood.
Providing payouts under pressure
GigSalad had a clear set of non-negotiable requirements:
- Completely white-labeled payout experience
- Support for payouts in multiple currencies
- Daily payouts to talent
- Highly responsive customer support
- A solution flexible enough to support bank transfers, PayPal, and checks
Finding a provider that could meet all of those needs within such an aggressive timeline added real pressure to the search and implementation process.
We've been approached by other vendors and we’ve always been quick to realize that they cannot compete with Trolley at all.
In terms of price, integrations, features, no one can compete. Trolley’s an impressive platform.
A seamless payee experience
“Once we investigated the space fully, there was no question who we’d go with. No one else ticked all of those boxes, and it was awesome that Trolley filled all of our needs and did so very quickly,” said Bircher.
GigSalad successfully imported roughly 18,000 entertainers and event professionals to Trolley and launched—on schedule—without technical issues or payout interruptions.
The Trolley team understood how crucial this was to our business and how urgent it was that we implement this in a timely manner, and we hit our deadlines with room to spare. It was much less effort than our previous integration.
Reliability that builds vendor trust
The white-labeled onboarding experience ensures vendors can set up payout methods quickly and confidently, without leaving the GigSalad environment. “The white-labeled iframe widget we use to collect information for payees is really, really well done,” said Bircher. “It’s best-in-class.”
The user flow for setting up payout methods is easy and reliable and doesn't feel out of place. Members routinely and consistently set it up without any issue. When it comes time to get paid, fast and dependable payouts are the expectation of our users and that is exactly what we provide, thanks to Trolley.
We never get calls from anyone about payment problems. Hundreds of payments and thousands of vendors a month, and it just works. It's hard to calculate the value of it, but it’s an immense part of our business that’s simply handled.
“Trolley isn’t just a payouts processor for us — they’re a true partner,” said Bircher. “As we scale, we know our payout infrastructure can scale with us. That confidence lets us focus on growing the marketplace, knowing payments will just work."
