Terms of Service

For companies registered in Europe (EEA – European Economic Area).

Including Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Last Updated: December 1, 2020

1. Introduction, Acceptance, Definitions, and Modifications

These Terms of Service (the “TOS”) apply to the website at https://trolley.com (the “Website”) which includes all subdomains present and future. We hope you enjoy your visit and/or use of the Website, which may include the use of the “Services”, the propriety software system that Trolley has developed to facilitate the making of payments to third party individuals or companies around the world (“Recipients”) as well as other related
services. The Services are more fully defined herein below. For further clarity, any mention of the Website in these TOS includes the Services, as the Services are accessed on a subdomain of the Website.

By visiting and/or using the Website, or by clicking the acceptance box upon signing up for an account, you agree to be bound by the terms of the present agreement, the TOS, without any reservations, modifications, additions or deletions. If you do not agree to all the provisions contained in the TOS, you are not authorised to use the Website. The TOS are a legal and binding agreement between you and us.

The Services may only be used by legally-constituted entities including but not limited to corporations, partnerships, and legal organizations (hereinafter “Legal Entities”). If you are an individual using the Services on behalf of a Legal Entity, you represent and warrant that you have the capacity and authority to enter into the TOS on behalf of the Legal Entity, and hereby agree to be bound by the terms of the TOS on behalf of that Legal Entity.

The Website is owned and operated by Trolley Payments UK Ltd. (“Trolley”), a company located at 8 Devonshire Square, London, EC2M 4PL. Where the present TOS refers to “Trolley”, it may refer to Trolley Payments UK Ltd and / or its officers, directors, employees, agents or representatives, depending on the context. Any reference to “we”, “our”, or “us” in these TOS, a Website visitor or user, or the Legal Entity they represent (depending on the context), may be referred to as “you” or “your”. When a Website user has created an account and is logged in to the Services, they may be referred to as a “Logged-in User”.

Trolley reserves the right, with sixty (60) days prior notice, to modify or replace any of the TOS. Any changes to the TOS can be found at this URL. It is your responsibility to check the TOS periodically for changes. Your use of the Website following the posting of any changes to the TOS constitutes acceptance of those changes. If we make any substantial changes to the TOS that materially affect your legal relationship with Trolley, we will use commercially reasonable efforts to notify you by sending a notice to the primary email address specified in your account or by posting a prominent notice when you log in to your account for the first time following those changes.

The TOS should be read in conjunction with the Privacy Policy, as both these documents govern your use of the Website. Where you are using the Services via the Trolley Application Programming Interface (“API”), you are also subject to the API Terms of Use.

If you have any questions about the TOS, please contact:

Trolley Legal Services
[email protected]

or:

Trolley – Legal Services
8 Devonshire Square
London, EC2M 4PL
United Kingdom

2. General Code of Conduct for Use of the Website

In addition to the more specific rules found later in these TOS, you agree that by visiting and / or using the Website, you will:

(i) Not use the Website in any manner that in any way violates these TOS;

(ii) Not use the Website in any manner that violates any intellectual property rights of any third party;

(iii) Not use the Website other than for your own personal use, on behalf of your Legal Entity, or for other Authorised Users (as defined below) on your account;

(iv) Not use the Website in any manner to propagate spam, including but not limited to unsolicited advertising or bulk electronic mail or messages, including to link to a spam or phishing website;

(v) Not use the Website in any manner to propagate software viruses, Trojan horses, worms, or any other malicious or non-malicious computer code, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment in any form whether belonging to Trolley or a third party, or to damage or obtain unauthorised access to any system, data, password or other information (whether Personal Information or not) of Trolley, other Website users, or any other third party;

(vi) Not: (1) take any action that imposes or may impose (as determined by Trolley in its sole discretion) an unreasonable or disproportionately large load on Trolley’s (or its third party providers’) infrastructures;
(2) interfere or attempt to interfere with the proper functioning of the Website or any activities conducted on the Website;
(3) bypass any measures Trolley may use to prevent or restrict access to the Website or any element thereof;
(4) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Website; or
(5) harvest or scrape any content from the Website in an unreasonable manner;

(vii) Use the Website in good faith, and in compliance with all applicable local, state, provincial, national, and international laws.

3. Accounts, Passwords and Logged-in Users

In order to use the Services, you are required to create an account. Accounts are free, and are available to anyone who provides the requisite information. The information required to create an account is the following: a valid email address, your full name, your company name, your company website, and your phone number. This information plus any additional non-mandatory information you submit as part of the sign-up process or at a subsequent time may be referred to in the present TOS or the Privacy Policy as “Account Information”.

As part of the account registration process, you will be asked to choose a password. It is your responsibility to create a password of sufficient strength that cannot easily be discovered by third parties.

If you are a Logged-in User, it is strongly suggested that you log out of your account at the end of every session, or not leave a logged-in account unattended for any period of time. Trolley, its affiliates, and their respective shareholders, officers, directors, employees, agents, partners, principals, representatives, successors and assigns (collectively “Representatives”), will not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from your failure to log out at the end of the session, an unattended logged-in session, or a third party using the Services with your account information and accessing your account through any means, and disclaims any responsibility in this regard.

In addition to your personal account, you may choose to add additional team members from your Legal Entity who shall be able to use the Services as part of your account, by submitting additional Account Information as described in the Privacy Policy. These individuals may be referred to in these TOS or the Privacy Policy as “Authorised Users”. You shall be responsible for the rights and obligations under these TOS or the Privacy Policy of any Authorised User for whom you have created a sub-account in this manner. Any violations of these TOS by an Authorised User whose account was created by you shall be your sole responsibility, and you shall be liable for any actions taken by Trolley subsequent to such a violation.

Authorised Users may access the Service only by using the service credentials issued for the same named user. Authorised Users may not share the service credentials and must secure them at all times against unauthorised access or use. Trolley shall not be responsible for unauthorised use of service credentials, up to an amount of 35 GBP, in accordance with Regulation 77 of The Payment Services Regulations 2017.

Trolley reserves the right to terminate your account, or the account of any Authorised User, at its sole discretion, at any time and for any reason, including but not limited to whether you (or the Authorised User, as applicable) have violated the letter or spirit of the TOS, as more further described hereinbelow.

4. Use of the Services

By using the Services, you agree to be bound by the terms of the present section, in addition to the terms found elsewhere in these TOS.

a. Definition of the Services and the Role of Trolley

The Services are a propriety software system that Trolley has developed to facilitate the making of payments to Recipients, as well as additional related functionalities and services such as tax compliance. Trolley Payments UK Ltd is not a bank or a regulated Payment Institution within the EEA (European Economic Area), and Trolley Payments UK Ltd does not offer banking or regulated payment services to customers in the EEA (European Economic Area) as those terms are defined in European law, including The Payment Services Regulations 2017. Trolley only provides the Services which are used to facilitate your making of payments using a Financial Services Provider (as defined in section 4b. below).

b. Acceptance Process

In addition to having an account, in order to use the Services in their entirety, you must submit certain information about you, your Legal Entity, and financial information as more fully described in the Privacy Policy (hereinafter “Onboarding Information”). By submitting this Onboarding Information, you represent and warrant that: (i) all the Onboarding Information you submit is truthful and accurate, to the best your knowledge;
and (ii) you shall provide any additional information pertinent the acceptance process when requested by us, which shall also be truthful and accurate to the best of your knowledge. Upon receipt of your Onboarding Information, Trolley shall determine if you are eligible to use the Services. Trolley reserves the right, in its absolute discretion, to determine whether you have been accepted to use the Services. Trolley or its Representatives shall not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from our denial of your access to the Services.

If you have been accepted to use the Services, you may be referred to as a “Merchant” in the TOS or the Privacy Policy.

c. Merchant Agreement

Upon becoming a Merchant, we shall forward to you a Merchant Agreement between you (as a representative of your Legal Entity) and a third party financial services partner (hereinafter “Financial Services Provider”). The Merchant Agreement governs the making of payments to Recipients, facilitated by the Services. It is your responsibility to execute this Merchant Agreement with the Financial Services Provider, and to adhere to the terms and conditions therein at all times when using the Services.

Notwithstanding that Trolley has contracted with the Financial Services Providers we use, we have no control over their activities or business nor the terms and conditions of the Merchant Agreement. Trolley acts only to facilitate payments made to Recipients via the Financial Services Provider. Trolley or its Representatives shall not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Financial Services Provider, or your violation of the terms of any executed Merchant Agreement, and expressly disclaims any responsibility in this regard.

d. Payment of Fees

By using the Services, you agree to pay the applicable fees as outlined on our Pricing Page, which shall also be communicated with you upon your becoming a Merchant (hereinafter “Fees”). Standard fees are listed in EUR, however, fees may vary according to the currency chosen for payment. As a Logged-in User, detailed fees can be found in your account under “Fee Schedule”. Fees do not include any applicable taxes in any form, duties, export or import fees, or any similar governmental charges; you shall solely be responsible for payment of any such charges and shall indemnify Trolley for any claim MADE against Trolley, its affiliates or their respective Representatives in connection therewith. The Fees may be adjusted from time to time; you will be given sufficient notice upon adjustment of the amount of the Fees.

Payment of the Fees shall occur without your intervention. Our Financial Services Provider shall add the Fees to your payments made to Recipients.

e. Third Party Payment Providers

You may choose to use the Services to make payments to Recipients via “Third Party Payment Providers” such as PayPal. When you use these Services in this manner, you acknowledge and agree that you will comply with any Terms of Service or User Agreement or similar contract between you and the Third Party Payment Provider. Trolley or its Representatives shall not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Third Party Payment Provider, and expressly disclaims any responsibility in this regard. Any fees for use of a Third Party Payment Provider to make payments to Recipients shall be borne by you. In addition to the fees owed to the Third Party Payment Provider, you shall also pay the Fees payable to Trolley.

f. Tax Compliance Services and Related Disclaimers

Certain Merchants may choose to use the “Tax Compliance Services” portion of the Services, as described more fully on the tax compliance page of the Website. Where you use the Tax Compliance Services, you are subject to the terms of this sub-section of the TOS.

Trolley does not provide tax, legal or accounting advice. We will do our best to provide you with the information you need to make your own decisions about compliance with applicable U.S. tax laws. If you still have questions after reviewing the tax information provided by Trolley and / or the Internal Revenue Service (“IRS”), you should contact your own tax, legal and/or accounting advisor prior to completing a U.S. Tax Form. The disclaimers in this paragraph apply equally to you as a Merchant or your Recipients.

Information regarding tax withholding rates calculated by Trolley and provided to you is dependant on accurate and truthful information regarding Recipients and their situation or circumstances. Trolley shall in no way be liable to you or any third party (including but not limited to any taxation authority or a Recipient) for any losses or penalties, pecuniary or otherwise, arising from a Recipient entering inaccurate or false information, whether purposefully or not, or misrepresenting their situation in any manner.

Information regarding tax withholding rates calculated by Trolley and provided to you is further dependant on your specific business circumstances and tax form settings you provide to Trolley, as well as additional information included but not limited to the income type provided for in a payment to a Recipient. Trolley shall in no way be liable to you or any third party (including but not limited to any taxation authority or a Recipient) for any losses or penalties, pecuniary or otherwise, arising from your errors or misrepresentations with regards to your settings, circumstances or any other information provided to Trolley, whether made purposefully or not.

As a Merchant using the Tax Compliance Services, you acknowledge and agree to the following (the “Merchant Tax Compliance Obligations”):

• You are solely responsible for remitting any amounts owed by you to the IRS or other governmental authority in a timely fashion according to IRS rules and regulations and/or your normal accounting practises;
• You shall update your settings to reflect any material changes to your situation or circumstances that would affect your tax withholding rates, within 30 days of becoming aware of such material change; and
• You shall inform Trolley of any errors or omissions you discover that would affect a tax withholding calculation, within 30 days of becoming aware of such error or omission.

Trolley shall in no way be liable to you or any third party (including but not limited to any taxation authority or a Recipient) for any losses or penalties, pecuniary or otherwise, arising from your failure to adhere to the Merchant Tax Compliance Obligations

g. Additional Terms

By using the Services, you acknowledge and agree that any payments to Recipients that are facilitated by using the Services are made for services rendered that in no way violate any applicable civil or criminal law, in either your jurisdiction or the jurisdiction of the Recipient.

Furthermore, both Trolley and any Third Party Payment Provider retain the absolute right to refuse to offer the Services or facilitate or complete any payments to Recipients where payments are to be made for services that we or the Third Party Payment Provider may consider “high risk” or that in any way violate any Merchant Agreement. This paragraph shall apply even if you have been accepted use the Services generally.

5. Subscriptions

a. Subscription Term and Renewals. Unless otherwise specified on the applicable service agreement, each Subscription Term will automatically renew for either an additional one (1) month or twelve (12) month period, depending on the customer’s selected billing cycle, unless either party gives the other written notice of termination at least one (1) business day prior to expiration of the then-current Subscription Term.

b. Fees and Payment. All Subscription fees and Non-payment related usage fees (including tax services, fraud prevention services, bank account validation services, identity verification services, and background screening services), are as set forth in the applicable Fee Schedule or services agreement and will be paid by Customer within fifteen (15) days of invoice, unless (a) Customer is paying via Credit Card (as defined below) or (b) otherwise specified in the applicable service agreement. All fees are non-refundable. The rates in the Fee Schedule or service agreement may be updated by Trolley by providing the Customer with at least sixty (60) days written or emailed notice. Customer is responsible for paying all Taxes, and all Taxes are excluded from any fees set forth in the applicable Fee Schedule or service agreement. If Customer is required by Law to withhold any Taxes from Customer’s payment, the fees payable by Customer will be increased as necessary so that after making any required withholdings, Trolley receives and retains (free from any liability for payment of Taxes) an amount equal to the amount it would have received had no such withholdings been made. Any late payments will be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less.

c. Payment Via Credit Card. If you are purchasing the Subscription Services via credit card, debit card or other payment card (“Credit Card”), the following terms apply:
(1) Recurring Billing Authorisation. By providing Credit Card information and agreeing to purchase any Services, Customer hereby authorizes Trolley (or its designee) to automatically charge Customer’s Credit Card on the same date of each calendar month (or the closest prior date, if there are fewer days in a particular month) during the Subscription term for all fees accrued as of that date (if any) in accordance with the applicable Fee Schedule or service agreement. Customer acknowledges and agrees that the amount billed and charged each month may vary depending on Customer’s use of Non-payment related services.
(2) Foreign Transaction Fees. Customer acknowledges that for certain Credit Cards, the issuer of Customer’s Credit Card may charge a foreign transaction fee or other charges.
(3) Invalid Payment. If a payment is not successfully settled due to expiration of a Credit Card, insufficient funds, or otherwise, Customer remains responsible for any amounts not remitted to Trolley and Trolley may, in its sole discretion, either (i) invoice Customer directly for the deficient amount, (ii) continue billing the Credit Card once it has been updated by Customer (if applicable) or (iii) terminate this Agreement.
(4) Changing Credit Card Information. At any time, Customer may change its Credit Card information by entering updated Credit Card information via the “Settings > Subscription” page on the Dashboard.
(5) Termination of Recurring Billing. In addition to any termination rights set forth in this Agreement, Customer may terminate the Subscription term by sending Trolley notice of non-renewal to [email protected] in accordance with Section 5.a (Subscription Term and Renewals) or, by terminating via the “Settings > Subscription” page on the Dashboard, with termination effective at the end of the current Subscription Term. If the customer is on a Trial Subscription, and Customer does not enter into a paid Subscription Term following a Trial Period, this Agreement and Customer’s right to access and use the Services will terminate at the end of the Trial Period and Customer’s Credit Card will not be charged.
(6) Payment of Outstanding Fees. Upon any termination or expiration of the Subscription Term, Trolley will charge Customer’s Credit Card (or invoice Customer directly) for any outstanding fees for Customer’s use of the Services during the Subscription Term, after which Trolley will not charge Customer’s Credit Card for any additional fees.

d. Suspension of Service. If Customer’s account is fifteen (15) days or more overdue, in addition to any of its other rights or remedies (including but not limited to any termination rights set forth herein), Trolley reserves the right to suspend Customer’s access to the applicable Service (and any related services) without liability to Customer until such amounts are paid in full. Trolley also reserves the right to suspend Customer’s access to the Services without liability to Customer if Customer’s use of the Services is in violation of the Terms of Service.

6. Copyright and Intellectual Property Rights

a. General

The content, arrangement and layout of the Website and Computer Code (as defined below) are proprietary to Trolley, either owned or under license, and may not be copied, imitated, reproduced, displayed, distributed, transmitted, decompiled, derivative works made thereform or otherwise used without the express permission of Trolley, or as permitted by the functionality of the Website or these TOS. Any unauthorised use of the content, arrangement or layout of the Website, Computer Code, images, logos, videos, audio or trademarks found in the Website or any derivative works thereof may violate civil or criminal laws, including but not limited to intellectual property laws, and Trolley may take action accordingly.

The above paragraph further applies to third party property used as part of the Website, including but not limited to third party Computer Code. For the purposes of the present section, “Computer Code” includes but is not limited to source code in any programming language, object code, frameworks, CSS, PHP, or JavaScript or similar files, templates, modules, or any similar files, and related documentation.

If you choose to communicate to Trolley suggestions for improvements to the Website and / or the Services, (collectively, “Feedback”), Trolley shall own all right, title, and interest in and to the Feedback and will be entitled to use the Feedback without restriction. You hereby irrevocably assign all right, title and interest in and to the Feedback to Trolley and waive in favour of Trolley, its successors and assigns all your moral rights in the Feedback, and agree to provide Trolley such assistance as Trolley may require to document, perfect, and maintain Trolley’s rights to the Feedback. You acknowledge and agree that, by providing any Feedback to Trolley, you are not entitled to any compensation or reimbursement of any kind from Trolley under any circumstances.

b. Application Programming Interface (“API”)

If you choose to use the Trolley API, no ownership in the API or its constituent Computer Code is transferred to you. We hereby grant you a non-exclusive, worldwide, personal, non-transferable, non-assignable, non-sublicensable, royalty-free license to use the API as contemplated in the API documentation. The API documentation may include additional terms that govern the use of the API (the “API Terms of Use”); by downloading and using the API, you agree to be bound by the API Terms of Use.

7. External Links

From time to time Trolley may provide links to other websites or services. Links from the Website may take you to websites or services not covered by these TOS. When you access third party resources on the Internet in this manner, you do so at your own risk. Trolley provides those links as a convenience to you and Trolley takes no responsibility for your use of those other websites or services or protection of your privacy (including collection of your personal information) on those other websites or services. We encourage you to check the Terms of Service and / or Privacy Policy of any website or service you visit. Trolley does not make any claim or warranty whatsoever about the content of those websites or services to which we link, or any products or services available through those websites or the third parties operating those websites.

In no way will Trolley or its Representatives be held responsible for any damages, direct or indirect, pecuniary or non-pecuniary: (1) for your use of websites or other services that may be linked to from the Website or the information thereon; (2) for any virus, Trojan horse, worm or other similar destructive file received as a result of your use of those websites or services; (3) caused by or in connection with, use of or reliance on any content, or products or services (whether free or for purchase) available on or through any linked-to website or service; or (4) for the actions of the operators of any such website or service.

8. Interruption of Service

From time to time, the Website may be unavailable for periods of time for maintenance and / or modifications to the Website. While we will endeavour to make this unavailability as brief as possible, Trolley or its Representatives shall not be held liable for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of the normal functioning of the Website, and disclaims any responsibility thereto.

9. Data Protection

This section applies to the extent that you or Trolley process data to which European data protection laws apply.

The term “GDPR” also “General Data Protection Regulation”, means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as amended from time to time.

The terms “Personal Data”, “Data Subject”, “Data Controller”, “Data Processor” and “processing” shall have the meaning given to them in the GDPR.

“EU Data Protection Laws” means any applicable laws relating to the protection of personal data including but not limited the GDPR, national laws relating to data protection, applicable industry standards, the EU-US Privacy Shield Framework, any guidance issued by a competent data protection authority in the UK or at a place of business of the Merchant if the Merchant has a place of business in the EU.

In this Agreement, a Party that acts as a Data Controller with respect to certain Personal Data shall be referred to as a “Controlling Party” and a Party that acts as a Data Processor with respect to certain Personal Data shall be referred to as a “Processing Party” with respect to the Personal Data in question.

Nothing in this Agreement shall make the Parties joint Data Controllers. Each Party shall refrain from any communication or other acts vis-à-vis third parties that may declare, imply or suggest that the parties are joint Data Controllers.

Each Party has taken commercially reasonable steps to maintain appropriate administrative, organisational, physical, and technical safeguards for protection of the security, confidentiality and integrity of Personal Data.

Each Party shall:
(a) process all Personal Data in accordance with applicable Data Protection Laws;
(b) limit the processing of Personal Data to the purpose of fulfilling its obligations under this Agreement and/or any obligations of a Party towards a Merchant or Data Subject;
(c) promptly correct any incorrect Personal Data or update Personal Data at the request of the Data Subject.

A Processing Party shall:
(d) follow all reasonable instructions of the Controlling Party with respect to the processing of Personal Data; the reasonableness of the instruction is to be assessed against Data Protection Laws and the rights of Data Subjects; where it is commercially unreasonable for the Processing Party to follow the instruction free of charge, the Controlling Party shall undertake to indemnify the Processing Party when giving the instruction;
(e) immediately inform the Controlling Party of any IT security incident or other incident affecting Personal Data and which may have a negative impact on the rights of a Data Subject with respect to the processed Personal Data; to this effect the Parties shall put in place and maintain relevant communication channels for urgent communication;
(f) forward, without undue delay, to the Controlling Party any communication from regulators or Data Subjects (including but not limited to complaints, data subject access requests, data correction or deletion requests, data migration requests) that is relevant for the Controlling Party;
(g) not transfer any Personal Data outside the EEA unless:
i. the transfer is to a jurisdiction that is deemed equivalent to the EEA by a decision of the EU Commission or the transfer is to a recipient outside the EEA under an agreement with the Processing Party that binds the recipient to the EU Standard Contractual Clauses, and
ii. the Processor has notified the Controller of its general intention transfer Personal Data to a particular recipient in accordance with sub-section (i) and the Controlling Party has not objected to the intention within 5 business days.
(h) provide the Controlling Party upon request with reasonable assistance in connection with the Controlling Party’s obligations to comply with Data Protection Laws (including but not limited to necessary inspections, audits and request for information); the reasonableness of such assistance is to be assessed against Data Protection Laws and the rights of Data Subjects; where it is commercially unreasonable for the Processing Party to provide assistance free of charge, the Controlling Party shall undertake to indemnify the Processing Party when requesting assistance;
(i) execute such further documents, including but not limited to further processing agreements or EU standard contractual clauses, as the Controlling Party requires in order to comply with Data Protection Laws;

You are aware that international payment transactions frequently require the transfer of Personal Data outside the EEA. The prohibition on transfers to third countries shall not apply to Personal Data processed by Trolley in connection with such international payment transactions. Instead, you shall at all times ensure that you have:
(j) procured and will maintain the necessary informed and valid consents from the Data Subject that allows the transfer of Personal Data worldwide for the purposes of providing the Services under this Agreement
(k) notified the Data Subject about the purpose, nature and extent of the processing of Personal Data (by way of a privacy statement presented to the Data Subject or otherwise).
You shall indemnify Trolley for any loss (including but not limited to claims by Data Subjects or fines imposed by regulators or courts) caused by the Customer’s failure to comply with this section.

If you are an individual trader or Trolley otherwise processes Personal Data of an individual within your organisation for the purposes of administrating the business relationship or providing the Services under this Agreement (“Personal Merchant Data”), Trolley shall process such data in accordance with its published privacy policy (which can be found here: Privacy Policy and applicable laws. You are aware that Personal Merchant Data related to customer due diligence may be processed by Trolley for a minimum of 5 years after the end of the business relationship. You are obliged to bring Trolley’s privacy notice to the attention of the individual whose Personal Merchant Data is being processed. You are further obliged to procure and maintain all relevant consents from individuals within your organisation for the processing of Personal Merchant Data by Trolley. You shall indemnify Trolley against any claims of unlawful data processing that is due to your breach of this section.

The Merchant shall reimburse Trolley for any reasonable cost incurred in connection with directly dealing with individuals whose Personal Merchant Data are being processed, including but not limited to cost incurred in connection with any individual’s data subject access requests, deletion requests, complaints resolved in favour of Trolley, data migration requests or the exercise of any other individual rights under the GDPR or other applicable laws.

10. Termination of the Website or Your Access to the Website and the TOS

You agree that Trolley, in their sole discretion, with or without cause, has the right (but not the obligation) to block your IP address, revoke your account credentials, or otherwise terminate your access to or use of the Website (or any portion thereof), immediately and without notice, for any reason, including, without limitation, if Trolley believes that you have acted inconsistently with the letter or spirit of the TOS or the Privacy Policy, or have violated your Merchant Agreement.

Trolley may also, in their sole discretion and at any time, discontinue providing the Website, or any portion thereof, with or without notice. You agree that Trolley shall not be liable to you or any third party for any losses or damages, pecuniary or non-pecuniary, resulting from termination of your access to the Website, or from Trolley’s termination of the Website or any part thereof.

You may also choose to terminate your access to the Website by cancelling your account. If you wish to cancel your account, please contact us at [email protected].

Termination of the Website or your access to the Website shall terminate the present TOS as between you and Trolley. All provisions of these TOS which by their nature should survive termination of these TOS shall survive termination, including without limitation, intellectual property provisions, disclaimers, indemnity and limitations of liability.

11. Disclaimer of Warranties

You expressly understand and agree that your use of the Website, the information thereon or materials downloaded therefrom, or any activity arising from your use of the Website or the information thereon or the materials downloaded therefrom is at your sole risk. The Website, any materials downloaded therefrom, or any third party materials, are provided on an ” as is” and “as available” basis, and you will be solely responsible for any damage to your computer system or loss of data that results from the download, stream or access of any material obtained through the use of the Website or any other functionalities of the Website, or losses or damages (financial or otherwise) resulting from your use of the Website, the information thereon, any materials downloaded therefrom, or any activity arising from the use of the Website, the information thereon or any materials downloaded therefrom.

The information or resources provided through the Website, written or produced by Trolley staff or other subcontractors hired by Trolley are expected to be as accurate as possible at the time of writing or production, and every effort has been made to ensure that the information from the Website is as accurate and up-to-date as possible. However, certain information may change, and errors or omissions may occur, and Trolley shall not be responsible for any loss or damage, financial or otherwise, resulting from changes or errors in information, or any omission, on the Website or the information thereon;

Trolley expressly disclaims all warranties of any kind, whether express or implied, including but not limited to: warranties of title and non-infringement; warranties that the Website, the information thereon or any materials downloaded therefrom, and any third party materials or third party services accessed via the Website will be uninterrupted, error-free, accurate, reliable and free from virus and other harmful components; and the implied warranties of merchantability and fitness for a particular purpose. Trolley, its affiliates and their respective Representatives, do not warrant that: (i) the Website will be secure or available at any particular time or location; (ii) any defects or errors or omissions will be corrected; (iii) any content (whether provided by Trolley or third parties) available at or through the Website is free of viruses or other harmful components; or (iv) the results of using the Website or any content downloaded therefrom will meet your requirements;

Some of the content displayed on the Website may include materials (including with respect to products or services) that belong to or are provided by third parties. You acknowledge that we assume no responsibility for such content, products and/or services.

To the extent that the law does not permit a disclaimer of warranties, all content accessible on this Website, or any other website to which we link, and all operations on this Website are warranted only to the minimum amount legally required.

12. Limitation Of Liability

In no case will Trolley, its affiliates, or their respective Representatives or licensees be liable for any indirect, special, consequential, exemplary, punitive damages or other damages, or for any losses, damages, liabilities, costs and expenses arising out of or relating to (i) your access, use, misuse or inability to access or use the Website or any third party services accessed via the Website, or (ii) the interruption, suspension or termination of any part of or all the Website; and in both cases (i) and (ii) regardless of the cause of action (whether in contract, warranty, delict, quasi-delict, tort, negligence, strict liability or any other theory of liability) and even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary in the TOS, in no event will our aggregate liability for any claims in connection with your use of the Website and exceed the lesser of (i) 100 EUR or (ii) the total amount of the fees paid by you to Trolley over the previous 6 (six) calendar months.

Trolley disclaims any responsibility where we, our Financial Services Providers or any Third Party Payment Provider fails to fulfill any contractual obligations due to an act of God or to any force majeure event.

You expressly understand and agree that Trolley, its affiliates, or their respective Representatives or licensees shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, in contract, tort, strict liability, negligence, general civil liability or any other cause of action under legal or equitable theory, relating to the Website, the information on the Website, the use of the Website, activities arising from your use of the Website, any third party materials on the Website, access to or use of any third party services available through the Website, or any materials downloaded from the Website. This limitation of liability applies, without limitation, to any damages or injury caused by any error, omission or other failure of performance by Trolley, its affiliates, business partners (including but not limited to our Financial Services Providers), agents or other subcontractors; any interruption, defect or delay in operation or transmission, including communication line failure; any computer virus; and any theft, destruction or alteration of, or unauthorised access to or use of, any electronic records.;

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions and limitations may or may not apply to you.

13. Indemnity

Notwithstanding any other term of the TOS or any act or failure to act by Trolley or its Representatives, you agree to indemnify, defend and hold harmless Trolley, its affiliates and their respective Representatives where applicable, from and against any damages, liabilities, costs and expenses (including attorneys’ fees), claims or demands, arising out of (i) your use of or connection to the Website, the information thereon, the materials downloaded therefrom; (ii) your participation in any activities arising from the Website, the information thereon, or the third party services available through the Website; (iii) your violation of, or failure to perform your obligations under the TOS, the Privacy Policy or your Merchant Agreement (as applicable); or (iv) your violation of any rights of a third party.

14. Governing Law and Applicable Jurisdiction

The TOS and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales, in force at the time, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws.  Regardless of where you access the Website, you agree that any action arising out of or relating to the TOS or your use of the Website shall be filed and adjudicated only in the courts located in London, United Kingdom, and you hereby irrevocably and unconditionally consent and attorn to the exclusive jurisdiction and venue of such court over any suit, action or proceeding arising out of the TOS or your use of the Website. Notwithstanding the foregoing, Trolley shall have the right to bring action against you in courts of competent jurisdiction in the jurisdiction in which you reside or are located: 

(i) to seek injunctive relief against you; 

(ii) to obtain a judgment against you where a judgment by the London court will, or may not be, enforced by the jurisdiction in which you reside or are located; or 

(iii) to enforce a judgment obtained against you in the London court.

15. Law Enforcement

Trolley reserves the right, without any limitation whatsoever, to: 

(i) investigate any suspected breaches of the Website security or its information technology or other systems or networks; 

(ii) investigate any suspected breaches of the TOS or violations of any additional terms, conditions or rules posted in connection with a particular service or feature on the Website; 

(iii) involve and cooperate with law enforcement authorities in investigating any such matters; and 

(iv) prosecute violators of the TOS to the full extent permitted by applicable law.

16. Miscellaneous Provisions

(i) The TOS, in conjunction with the Privacy Policy and the API Terms (where applicable), constitute the entire agreement between you and Trolley with respect to your use of the Website, superseding any prior agreements between you and Trolley. Any definitions made only in the TOS shall apply equally to the Privacy Policy, and any definitions made only in the Privacy Policy shall apply equally to the TOS.

(ii) Trolley shall not be liable for any failure to perform its obligations under the present TOS where such failure results from any cause beyond Trolley’s reasonable control, including, but not limited to, mechanical, electronic or communications failure or degradation.

(iii) If any provision of the TOS or Privacy Policy is found by a court of competent jurisdiction to be invalid, you and Trolley nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the TOS or Privacy Policy, as the case may be, shall remain in full force and effect.

(iv) The failure of Trolley to exercise or enforce any right or provision of these TOS does not constitute a waiver of such right or provision, which will still be available to Trolley.

(v) You shall not transfer or assign any rights or obligations you have under these TOS without the prior written consent of Trolley.

(vi) The section titles in the TOS and Privacy Policy are for convenience only and have no legal or contractual effect.